Are you energized by solving problems, building trust and relationships with customers?  As a Customer Care Agent at Marvin, you’ll be the go-to expert for our dealers and customers seeking support. You’ll guide users through product questions, warranty concerns, and system navigation - all while delivering a seamless and empathetic experience. This role is central to Marvin’s customer experience strategy and offers the opportunity to make a meaningful impact every day.

• Serve as the primary contact for customer inquiries across phone, email, and chat, ensuring timely and accurate support.
• Educate dealer partners on Marvin’s Order Management software, products and warranty processes through virtual or in-person training.
• Own customer interactions from start to resolution, offering solutions that align with Marvin’s policies and service standards.
• Support onboarding for new dealers and partners, facilitating account setup and initial training.

• 2+ years in a customer-facing role, ideally in technical support or product service.
• Experience using CRM systems like Salesforce to manage customer interactions.
• An associate or bachelor’s degree in Business Administration, Communications, or a related field - or equivalent experience.
• A track record of resolving customer issues efficiently while maintaining strong relationships.

• Familiarity with building materials, construction, or manufacturing industries.
• Ability to learn Marvin’s systems and apply product knowledge to customer solutions.
• Strong organizational and project management skills.
• Comfort mentoring others and sharing expertise across teams.

From people to products, Marvin is committed to creating better ways of living. When you join this family-owned and -led window and door company, you belong to a community full of opportunities.

For more than a century, we’ve been at the forefront of designing, building, and engineering premium, award-winning products. Today, Marvin is also proud to have been named a Top Large Employer by Forbes Magazine two years in a row, in 2024 and 2025. With operations in 19 cities across North America, we manufacture Marvin’s quality products, including Infinity Replacement Windows and Doors, and TruStile Doors.

Together, we uphold our values and foster a culture where safety and the wellbeing of our people comes first. We take a better living approach with benefits to support you at work and beyond. From day one, you will enjoy health insurance, paid holidays, paid parental leave, a 401(k) retirement savings match and more!

Some of our unique and most popular benefits include:

• $300 annual wellbeing account to spend on what helps you feel happy + healthy
• Better Living Day! (a paid day off to go have some fun)
• Annual profit sharing – recognizing everyone’s contribution to Marvin’s success
• Giving at Marvin – participate in organized volunteer opportunities
• Brighter Days Fund – financial support from your colleagues and the Marvin family during personal hardships

Join the more than 8,000 Marvin team members to experience these benefits and more. Apply today!

This job posting is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities of the employee. Accommodation may be made to enable an individual with a disability to perform the essential functions of the position. Any employment offer depends on completing a background check and drug screen to company standards.