We are looking for an Information Systems Technician to provide technical support and solutions to all users in our Roanoke facility. The ideal candidate has strong PC and basic networking skills, demonstrable experience with Microsoft, and isn't afraid to get out on the plant floor assisting with technology needs as they arise. 

Grow your career in this role as you help grow a new operation at Marvin! Belong to a family-owned and -led company that cares about your well-being at work and beyond. Apply today and join a Top 20 Employer on Forbes Magazine exclusive list of best companies to work for in 2024. 

• Participate as a member of the Helpdesk to log and resolve calls for support of Information Systems users by troubleshooting, repairing, and performing preventive maintenance on network equipment, servers, computers, printers, scanners and other peripherals. 

• Assist in the support and administration of Network and Systems Management including network cabling (install, terminate, and problem resolution), telephone/voicemail systems, video conferencing, and multi-media audio visual equipment. 

• Research, analyze and test Information Systems solutions, creating efficiency/cost reduction and assist with training end-users. 

• Maintain and develop documentation and procedures, sharing knowledge and effectively communicating with team members and management. 

• Experience with VMware and Active Directory preferred 

• Solid understanding of Microsoft desktop operating systems and Microsoft Office applications is required 

• Proven knowledge of networking principles and security protocols required 

• Associate’s degree in computer/network support 

• 3-5 years of experience in an Information Systems role 

• Training/certification in scissor and boom lift operations is required (ability to access network connections for installation, troubleshooting and repair) 

From people to products, Marvin is committed to creating better ways of living. When you join this family-owned and -led window and door company, you belong to a community full of opportunities. You also belong to one of America's Top 20 Large Employers of 2024, according to an exclusive ranking by Forbes Magazine. 
 
For more than 100 years, we've been designing, building, and engineering premier products. Today, in our 16 locations across North America, we manufacture Marvin's portfolio of products, which includes Infinity Replacement Windows, TruStile Doors, and Marvin Coastline brands.
 
Together, we live our values and enjoy a culture that feels like home. Our better living approach to benefits supports you at work and beyond. From day one, you receive health insurance, paid holidays, paid parental leave, a 401(k) retirement savings match and more! A few unique offerings include:
- $300 annual wellbeing account to spend on whatever makes you happy + healthy
- Better Living Day! (a paid day off to go have some fun)
- $$ Annual profit sharing - get rewarded for the role everyone plays in making Marvin a success
- Giving at Marvin - join coordinated volunteer opportunities
- Brighter Days Fund - financial support thanks to your colleagues and the Marvin family should you suffer a personal hardship
When you belong to the Marvin team, it's all part of the package. Apply today!

This job posting is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities of the employee. Accommodation may be made to enable an individual with a disability to perform the essential functions of the position. Any employment offer depends on completing a background check and drug screen to company standards.